Privacy Policy

Privacy Policy

Privacy Policy for GG’s Homemade Sourdough

At GG’s Homemade Sourdough, we respect your privacy and only collect personal information when we need it to respond to enquiries, manage orders, provide customer support, or send updates where you have chosen to receive them.

This Privacy Policy explains what information we collect, how we use it, how long we keep it, and your rights.

Who we are

GG’s Homemade Sourdough is a small cottage kitchen bakery based in Raunds, Northamptonshire.

We offer homemade sourdough loaves, inclusion loaves, live starter kits and dehydrated starter kits.

Website: www.ggshomemadesourdough.com
Email: hello@ggshomemadesourdough.com

For the purposes of data protection law, GG’s Homemade Sourdough is the data controller for the personal information we collect.

What personal information we collect

We may collect the following information when you contact us, submit an enquiry form, place an order, ask about a product, or request updates:

• Your name
• Email address
• Phone number or WhatsApp number
• Postcode, village or delivery area
• Order or enquiry details
• Preferred collection or delivery information
• Messages you send to us
• Allergy, intolerance or dietary information you choose to share
• Marketing preference, if you choose to receive updates

We only ask for information that helps us respond to your enquiry, arrange your order, or provide the service you have requested.

How we collect your information

We may collect information when you:

• Fill in the enquiry form on our website
• Contact us by email
• Message us through Facebook, Instagram, TikTok, WhatsApp or other social media
• Place or discuss an order
• Ask for allergen, starter kit or product information
• Opt in to receive occasional updates

If you contact us through social media, that platform may also collect and process your information under its own privacy policy.

How we use your information

We use your personal information to:

• Respond to your enquiry
• Confirm product availability
• Discuss loaf, inclusion or starter kit options
• Arrange collection, local delivery or postage where available
• Provide allergen or product information
• Contact you about your order
• Keep a record of enquiries and customer messages
• Send occasional updates if you have opted in
• Improve our products, ordering process and customer service

We do not sell your personal information.

Our lawful basis for using your information

Under UK data protection law, we need a lawful basis to use personal information.

We may use your information because:

Contract or steps before a contract
When you ask about or place an order, we use your details to respond, confirm availability, arrange collection or delivery, and provide the product you requested.

Legitimate interests
We may keep basic enquiry or order records to manage customer service, respond to follow-up questions, and run GG’s Homemade Sourdough properly.

Consent
If you tick the optional marketing box, we may send you occasional updates about fresh bakes, seasonal loaves, starter kits and sourdough tips. You can withdraw this consent at any time. The ICO says privacy notices should include people’s right to withdraw consent where consent is the lawful basis.

Legal obligation
We may need to keep some information where required for tax, accounting, food safety, legal or regulatory reasons.

Marketing updates

If you choose to receive updates, we may contact you occasionally about:

• Fresh bakes
• Seasonal loaves
• Starter kits
• Sourdough tips
• Local events or availability

Marketing updates are optional. You can unsubscribe or ask us to stop contacting you for marketing at any time by emailing:

hello@ggshomemadesourdough.com

We will not add you to marketing updates unless you have chosen to opt in.

Allergen and dietary information

If you tell us about an allergy, intolerance, coeliac disease or dietary requirement, we will only use that information to discuss your enquiry or order and help provide relevant product information.

Please read our Allergen Information page before ordering.

GG’s products are prepared in a home kitchen where allergens may be present. Most loaves and starter kits contain wheat/gluten.

Who we share your information with

We only share personal information where needed.

This may include:

• Email or website service providers used to receive enquiry forms
• Google services used to process form notifications
• Social media platforms if you contact us through them
• Delivery or postal services if postage or delivery is arranged
• Professional advisers, legal advisers or authorities if required by law

We do not sell or rent your personal information to third parties.

How long we keep your information

We only keep personal information for as long as needed.

As a guide:

• Enquiry form details may be kept for up to 12 months
• Order-related information may be kept for up to 6 years where needed for accounting, tax or legal records
• Marketing consent records may be kept until you unsubscribe or ask us to remove them
• Messages may be kept for as long as needed to manage customer service and follow-up questions

If information is no longer needed, we will delete it or securely remove it where possible.

The ICO says privacy notices should tell people how long information is kept, or explain the criteria used to decide retention periods.

How we protect your information

We take reasonable steps to keep your information safe.

This includes using password-protected accounts, limiting access to customer information, and only using your details for the purposes explained in this policy.

No online service can be guaranteed completely secure, but we take care to protect the information you share with us.

Your rights

Under UK data protection law, you have rights over your personal information.

These may include the right to:

• Ask what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Withdraw consent for marketing
• Ask for a copy of your information

The rights available can depend on the reason we are using your information. The ICO lists rights including access, rectification, erasure, restriction, objection and data portability.

To make a request, email:

hello@ggshomemadesourdough.com

Cookies and website analytics

Our website may use cookies or similar technologies to help it work properly, improve the browsing experience, or understand how visitors use the site.

Some cookies may be set by the website platform, hosting provider, embedded content, social media links or analytics tools.

You can usually control cookies through your browser settings.

If GG’s adds analytics, advertising pixels or other tracking tools in future, this policy should be updated to explain what is used and why.

Links to other websites

Our website may include links to Facebook, Instagram, TikTok or other websites.

We are not responsible for the privacy practices of other websites or platforms. Please check their privacy policies if you use them.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time if our website, ordering process, services or legal requirements change.

The latest version will be available on this page.

Last updated: 31 May 2026

Contact us

If you have any questions about this Privacy Policy or how your personal information is used, please contact:

GG’s Homemade Sourdough
Email: hello@ggshomemadesourdough.com

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal information is handled. The ICO is the UK regulator for data protection.